FWB s r. o. will service every brand name watch sold on our website for a period of 2 to 5 years after purchase. Watches that have symptoms of abnormally gaining time, losing time, or not keeping proper time will be serviced under our warranty program. If you believe that your automatic watch isn't working properly, please write us details about a problem to our emails:
Our warranty does not cover "external damage" to the product. FWB s r. o. does not service watches with any damages resulting from wear to the watch case, crystal/glass, watch bracelet, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch.
Damage that occurs due to having the watch serviced by a third party null and voids the warranty from FWB s r. o.. This limited warranty does not cover any damage if there is evidence of excessive wear and tear, or if used under conditions which exceed the watch manufacturers water resistance guidelines. Consequential and incidental damages are not recoverable under this warranty or any implied warranties. FWB's warranty doesn't cover watch batteries.
If you decide to return the purchased item, you have 15 days from the date of purchase to return it.* For all of the orders 10% general return fee is applied. /this fee applies due to the handling, packing, testing and shipping costs which are carried by the Company before the shipment/
For international returns, please be aware that any return shipping duties/taxes charged to lum-tec.co.uk /FWB s.r.o./ will be deducted from the refunded amount.
We hope you understand that a new watch can only be returned if it has never been worn or used. It is impossible to wear a watch, even for a short time and not get it blemished in some way. Resized or modified watches with links removed will not be eligible for returns.
*Unfortunately we are unable to accept returns for any watches we no longer carry on our site.
SIMPLE & EASY RETURN INSTRUCTIONS
Ensure the watch has not been worn or sized. All returns must have the original, non-damaged packaging containing all original documents (instruction manuals, warranty cards, hangtags, spare links, plastic protectors, etc).
Return the item to us in the original packaging, with all manuals, warranty cards, and any other material that came with the watch (including spare links, protective plastic on watches, etc). All returns must be shipped to us in a box with protective padding inside. Please do not return items in envelopes of any kind as these will not protect the item from damage during shipment. We recommend using standard postal service with trackable delivery confirmation. We encourage you to insure the return shipment to protect yourself against breakage or lost shipments.
**Please allow up to 7 business days after lum-tec.co.uk /FWB s.r.o./ receives your return for your refund/store credit to be issued. Returns are processed in the order they are received. Please ensure that you submit a return request and receive approval before you return your product**
Shipping charges for any non-defective returns are the responsibility of the customer. Original shipping and insurance charges are refundable.
For the Returns please the following address:
Roznavske Bystre c.227
049 31 Roznavske Bystre
Orders are processed and sent to our fulfillment center within 2 hours of the order being completed. You can cancel an order at no charge if we are notified within 2 hours. Please call us at 00421/918494652 between 9am-2pm Central European Time for immediate assistance. Orders cannot be cancelled after they ship.